GeoArm Security (GeoAlarm)

DO NOT DO BUSINESS WITH THIS COMPANY. GeoArm is dishonest and refuses to support its products. They have a negative reputation amongst other alarm monitoring companies. In mid-November, I contacted GeoArm because a door sensor had died. Since the sensor was only two months out of warranty, they were unwilling to support their product unless the manufacturer (DSC) confirmed the sensor was defective and replaced their stock. So I had to open a troubleshooting ticket with my monitoring company and DSC who confirmed that the appropriate solution was to replace the sensor. GeoArm still wouldn’t replace the defective sensor, but proposed that I purchase a new replacement sensor and return the defective unit to them for testing. GeoArm agreed to refund my costs if DSC tested the part and confirmed that the sensor was indeed defective. So I purchased the new sensor on 11/14/23 for $59.99, returned the defective part, and paid return shipping. But then, even though DSC confirmed the defect and replaced their stock on 11/29, GeoArm only issued a partial refund of $26.05 on 12/12. GeoArm claims they only owe the price I paid for the original part ($26.05) on 9/19/22, not my cost to replace the defective part ($59.99) on 11/21/23. [Added 12/25/23] GeoArm's wordy response is just Smoke & Mirrors to distract from the fact that they did not refund the price I paid for the replacement part.

I'll give 3 more stars because company actually contacted me with tracking information and item was shipped promptly. Time will tell.... After many years of service GeoArm has provided reasonable service and support. The only issue I have is that there website is cumbersome and for the most part not user friendly and pretty much useless. In many cases, very hard if not impossible to find what you are looking for. There is no way to properly track order status and order history as most all other ecommerce sites provide. No customer information is retained and logging in on the website does absolutely nothing! These issues with the website have been going on for years now and need to be fixed. This is 2023 not 1989! Get with the program people..... Update on this review. After ordering an alarm panel yesterday, 03/01 it was never shipped. The next day, late afternoon I received a call stating the panel was not in stock, in black as I had ordered. I said to simply change the order to white and was told "I can't do that, I have to cancel the order and you will have to reorder". You can't make a simple change to an order, nonsense! I then placed the new order. I called to ask about NDA shipping and was told $120 again, nonsense! I was then told that the black panel was in fact in stock so they were canceling my second order, more nonsense! Asked to please be sure to have order shipped today, Thursday 03/02 and was told it would go out today. It's now 9PM and no tracking/shipment info received, yet more nonsense! I have a system intermittently down and am receiving little to no help from this company, other than Tech support which is actually great! And they have the nerve to request I change my review to 5 stars! I'm not on your payroll so I can't help you with your website and internal problems. I did however change my review to 1 Star. I would suggest avoiding this company for your alarm system equipment needs....

I recently had the pleasure of working with Geoarm for a remote monitoring installation, and I cannot speak highly enough about my experience. From start to finish, the team at Geoarm was professional, knowledgeable, and attentive to my needs. I especially want to give a shout-out to Ralph, who went above and beyond to ensure that my system was installed and functioning correctly. His technical proficiency and troubleshooting skills were truly impressive, and he was always patient and helpful in answering my questions and addressing any concerns. Overall, I highly recommend Geoarm for anyone looking for a reliable, high-quality remote monitoring system, and I am grateful for Ralph's exceptional customer service. Thank you, Geoarm, for providing such a positive experience!